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 Tech Support Resources

Engineering Software List

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Engineering Tech Support FAQ

What OS does the Engineering School and ETech support?
The School of Engineering and ETech support currently only supports the following OS: Windows 7 Pro, Open Suse (latest), Suse Enterprise, Mac 10.8+, and Windows Server 2008.
If you are ordering a new Windows computer we recommend you order Windows 7 Pro. Windows 7 Pro is a very stable platform. We recommend that you purchase hardware/software that support 64bit as this supports more memory in our desktops/servers. This may require you to update software or licenses at your expense.
Please DO NOT order your computers with Windows basic or home as they are not support OS’s.  

We want to order a computer or computers for our lab--who do we contact?
You can always email ETech with any questions or requests for quotes you may have. We have saved faculty and staff budget dollars by just taking a few minutes to email us with a project idea or computer needs. In the event we are unavailable or if you know what you want, have a configuration already and it meets the supported OS requirement then you can also contact Hi Ed at 972-883-6500 or email them at [email protected]. They can also provide you a quote for computer system. If ordering from HiEd you will need to request a 3 year warranty as by default they only order with a 1 year warranty. We would also recommend that you contact your AA as they have a list of preferred vendors (Dell and Apple) and can also verify funding and accounts. This will save you lots of time and in some cases lots of dollars.

We want to order a Laptop or Laptops for our lab.
Anything special we should know before we order this?

Yes, I’m glad you askedů We recommend Dell as our preferred laptop vendor as this minimizes driver support and integration.  We have had very good support with Dell and continue to strongly recommend them as the best laptop choice for Windows and Linux. We do also support Apple if you are planning to use Mac OS 10.8 or better. We can’t force anyone to purchase one brand over the other but in our experience Dell and Apple have the best turnaround time on support and uptime. Please note that all laptops must be encrypted per UTD policy which means it must be one of the supported OS’s listed (Windows 7 Pro, Open Suse 13, Suse Enterprise, Mac 10.8+ and Windows Server 2008).
Please note that if you purchase a laptop we (ETech) need to get the laptop first before you start loading software and adding users or giving it to your students. If not this will greatly slows down the process of getting the laptop to you quickly. If you have a laptop in mind and want to know if it meets the recommendations of the school or UTD please let us know and we will assist you with your purchase.

What about encrypting my laptop?
Per UTD policy we are required to encrypt all Window laptops. This can be a lengthy task and is dependent on many factors. We request two days to encrypt a laptop as it often takes 1 day just to encrypt the drive.

We have a computer or lab and I want my students to have admin rights to install software or add users. Can we do this?
We do understand your reasoning behind this request but we do not give students admin rights on any UTD/Engineering computer. With the latest round of user installed Viruses, Worms, and Trojans this has caused undue hardship on the Department to try and support infected lab machines we can’t continue to move in this direction. Faculty will continue to have admin rights and should give students two outlets for installing software and system configuration changes.  

We just purchased an iPad, iPhone, BlackBerry phone or other Smartphone.
Can you assist me in setting it up?

Yes, we can assist you in setting up any device. Please note that some devices may be supported and some may not. This document can’t cover everything we can/can’t support but we will always try and assist you the best we can. We do recommend that you check out the “Mobile Devices” section in the How to area on the UTD website.

We just purchased a new printer. Can you assist us on setup and how to access the printer?
Yes, we can assist you in setting up any device. Please note that some devices may be supported and some may not. This document can’t cover everything we can/can’t support but we will always try and assist you the best we can. We do recommend that you check out the “Mobile Devices” section in the How to area on the UTD website.

We have a tech support issue. Who do we call or email?
If you have tech issues and need tech support please open a support call with [email protected], Call them at 972-883-2911 or open up the support ticket yourself by going to https://heat.utdallas.edu/HeatWebUI/hss/HSS.jsp or http://www.utdallas.edu/ir/howto/use-heat-self-service/. If you need to contact us directly we ask that you send the email to [email protected] so that in the event that a tech is out on vacation all techs within ETech will see it.

Do we have a Frequently Asked Questions (FAQ) or How to Webpage?
Yes we do. If you are looking for information on how to connect your iPhone, VPN or email then you will want to bookmark the Frequently Asked Questions page and the How to page. Both are a wealth of knowledge and can help you out if needed.


We hope this helps explain the direction we are moving with the department and hope it will help minimize any future delays. We are working to make the School of Engineering the best it can be. If you have any questions please let me know by emailing [email protected] and I will do my best to address them.

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